Creation, monitoring, and technical maintenance
When designing data transfer systems, we are committed to making network technologies more cost-effective by optimizing resource usage, and we strive to allow for telecom infrastructure upgrading without excessive extra costs.
Telecom infrastructure failures can cause loss of connectivity to remote branches, as well as business app and client service malfunction, which may entail direct and indirect financial losses and harm reputation with regard to customers, partners, and investors.
Any geographically distributed business depends on the reliability of its network and IT infrastructure, including computing centers, data transfer and processing systems, call centers, IP telephony and video conferencing solutions, etc.
At the first stage of a telecom infrastructure project, we audit legacy systems to determine how to more efficiently use the equipment and plan further development in line with changing business needs. This data is used to design an efficient and reliable network reducing equipment operation and data transmission costs, equipment failure risk, and problem solving time.
Monitoring and security
Various monitoring solutions help detect and eliminate failure causes such as configuration errors, system and software incompatibility, performance issues, or excessive traffic consumption. These software and hardware products allow customers to more effectively use communication channels, optimize application performance and critical data backup procedures, and quickly take an inventory of extended IT infrastructure elements.
Telecom infrastructure is protected by a separate class of solutions, with next generation firewalls (NGFW), application vulnerability detection systems and web traffic filtering systems being used to fight cyber threats, including DDoS attacks, and prevent intruder from breaking into information security perimeter. Integrated solutions based on these products protect our customers against the most sophisticated attacks, including APTs based on zero-day vulnerabilities, for which patches are not available yet.
Technical maintenance and operation
Many organizations can no longer afford to maintain failure-free operation and eliminate expensive equipment downtime using their own IT resources. This is why we offer comprehensive maintenance and support plans, which allow customers to cut IT maintenance costs and focus on their core business functions without extra staffing.
We maintain and support telecom equipment of call centers, data networks, and video conferencing systems powered by HPE Networking, Cisco Systems, Avaya, Polycom, Huawei, Nice, and other products. In addition, we advise customers on network upgrading and administration, as well as scheduled work performance.
Service and maintenance agreements are usually concluded for one or three years. More flexible support plans with as little as a six-month term with possible renewal are also available. In addition to one-time technical support services, we offer four different service maintenance packages:
We install multimedia systems on a turnkey basis, from design to commissioning, including customer employee training and existing multimedia infrastructure audit. In addition to typical solutions, we design and create unique rooms in line with customer’s requirements and specifics.
We deploy multimedia solutions for all industries where decision-making speed and efficient presentation are crucial for business success. We have a long track record of integrated projects.
Multimedia solutions include:
• Audio systems
• Video systems
• Digital Signage
• Lighting systems
• Interactive solutions
• Technical maintenance and operation
We are experts in building, upgrading, maintaining, optimizing, and configuring contact centers. Modern contact centers automate the processing of typical calls, reduce agent workload, and improve customer service. Their automated functionality covers incoming and outgoing calls, flexible call routing, reporting and analytics, integration with information systems, and conversation recording and analytics.
Key solutions for contact centers
• Omnichannel communication
• Interactive Voice Response (IVR)
• Speech recognition and synthesis
• Voice biometrics
• Speech and text analytics
• Workforce management
• Knowledge bases
With Unified Communications enabled, employees can interact efficiently, easily, and quickly anywhere and using any device if the Internet is available.
Unified Communications provide wider opportunities for distance learning and teamwork, help large companies establish efficient communications with remote branches, work remotely, and save money (for example, by organizing VC sessions among peers from other branches).
Even if a company is focused on external communications, all processes are nevertheless accelerated: customer requests are quickly responded to thanks to chat, video call, and teamwork.
In order to interconnect communication centers and optimize employee communication, we offer a UC solution comprising e-mail, VoIP, instant messaging, audio, and video conferencing.
Thanks to their versatility, interoperability features, and conformance with strong fault-tolerance and information security standards, these systems help customers to create a unified interactive communication environment for employees, contractors, and counterparties.
With these systems, employees can quickly reply to customers even when out of the office, efficiently collaborate with contractors and partners, and deliver live video presentations.
Unified interface and convenient information access facilitate peer-to-peer interaction and streamline learning processes, with a single application used to send/receive e-mails, exchange messages, make audio and video calls, schedule meetings, organize conferences, view and co-edit documents, and conduct training for employees from remote branches.
By using a familiar application, employees can access any functions anytime, anywhere. In addition, partners can take part in discussing business processes through the use of video or web conferences via the Internet while presence and occupation statuses allow for the automatic identification of user availability.
Replacement of conflicting and inconsistent platforms with a single UC system strengthens customer’s existing ICT infrastructure. To always ensure high security, virus signature bases and spam filters are automatically updated, while key components are duplicated. The use of advanced encryption standards and access management virtually eliminate the risk of data leakage and unauthorized access.
Video conferencing (VC) is an effective collaboration tool helping dramatically reduce the cost of communication with company’s branches and remote partners.
VC technology is also successfully used for distance learning, live event broadcasting, and operation support of situation rooms and information-and-analytical centers.
We implement VC solutions based on products by leading global vendors, which ensure the best possible quality of information transfer, be it voice, live video, presentations, animations, video clips, or document pages. Video conferencing sessions can be established even if Internet connection is slow (at least 128 kbps). The solution supports different connection speed for users with different throughput channels and traffic rates.
In pursuit of the best possible video conference quality, we pay great attention to the quality of equipment installed in rooms, proper interior finishing, high-quality sound and lighting systems, as well as the thorough development of guidelines on how to conduct meetings. When preparing to implement a VC system at customer’s premises, we examine telecom infrastructure and upgrade data transport network, if necessary, to ensure proper VC system performance. This allows for the best possible network throughput and helps reduce associated errors, delays, and packet losses.
Active use of a VC system allows for a return on capital investments within the first 2-3 years of operation, with the cost of VC minute being comparable to that of mobile communications.
A flexible and intuitive interface allows VC system users to easily organize both pre-scheduled and ad-hoc sessions without involving an administrator or any other person. Conferences can be managed by standard control units, supplementary devices or applications integrated with office software.
VC system integration with Microsoft Lync Server, IBM Lotus, and other enterprise collaboration tools allows for the delivery of presentations and co-editing of documents right within a VC session. The solution supports desktop sharing among conference participants in just two clicks. Video materials can be either broadcast live or podcast.
Reliable and scalable telecom solutions powered by Avaya, Cisco Systems, HPE, and other leading vendor products expand infrastructure functionality, accelerate new service adoption, and dramatically improve network performance, such as transfer rate, connectivity options, protection, and fault-tolerance.
Telecom infrastructure includes local area networks, wide-area networks and multi-service networks, ordinary and IP telephony systems, wired and wireless solutions for Internet access, as well as data center and contact center infrastructure. Uninterrupted operation of telecom systems is a cornerstone of an organization’s success. Otherwise, communication problems always result in direct financial and reputational losses.